I was frustrated. And confused. And didn’t know what to do.   I really liked my executive team. Each of the seven people on our team was...

“Under the sink,” I thought. “She said the cleaner is under the sink. Well, I’m looking  under the sink and it’s not there.”   From the...

“Every day they stay, your team’s performance drops a little further,” I said.   Sarah looked at me in shock.   “How can that be?” she...

My wife and I have been watching episodes of an old TV show from the 90s. One of the main characters has a catch phrase that has started...

Finding out what customers really want can be as hard as calming a colicky baby. Here's how to get the answers you need.

Don't let backwards thinking negatively affect your leadership.

"I really, really hope he doesn't get the job," Sheila said. Immediately, I was intrigued. "Why is that?" I asked. "Ayesha has built a...

Early in our careers we are told two lies. Sometimes we hear them actually come out of someone's mouth, other times we pick them up from...

Years ago a friend of mine, let's call her Daria, asked me if she could vent about her frustrations with her boss. She'd reached her wits...

Picture your top four employees. Now imagine two of the four leave. What would it take for you to replace them? I don't just mean fill...

There was no doubt about it. Dorothy definitely wasn't in Kansas any more. Everything about this new place was different. Her job was...

Have you noticed this too? Many very smart people who are outstanding in their field are very poor leaders. I've seen it with doctors,...

The clock is ticking. Team members are overworked. The pressure increases by the day. You've got to fill the open role on your team...

"We call it 'Man in the Funnel' syndrome," Michel told me. "It's the most common leadership style here in the former Yugoslavia." I was...

As I sat in the coffee shop, pen in hand, notebook in front of me, I sighed to myself, "This is like peering through a dense fog at night...

It's the beginning of February. How are you progressing towards your goals? If you're like most leaders, you started the new year...

This morning was the same as every other morning in their 12-year marriage. Fred sat at the breakfast table sipping his coffee and...